Heritage and Reputation:
GrosvenorCasinos.com is the premier online casino in the UK, with an outstanding reputation built from over 40 years’ in the entertainment industry. Grosvenor’s unique heritage has been nurtured with trust, as well as the quality of the content and services provided. With over 55 retail outlets nationwide, the brands focus has always been placed on fundamental ideals; quality entertainment, exceptional experience and comprehensive customer care. Grosvenor is undeniably one of the UK’s most trusted casinos, regulated by the Alderney Gambling Control Commission.
Product Offering:
Grosvenor’s first class casino offers its players the very best in interactive entertainment, providing core online games such as blackjack, roulette, slots and poker in a relaxed but atmospheric environment. Games can be accessed through a download client or via Flash. GrosvenorCasinos.com is one of the most expansive in the industry, offering gaming content from a wide range of suppliers that include; Playtech, IGT, Novomatic, Bally, Barcrest, WMS, Amaya, Endemol, Probability, Electracade, Ash Gaming and many more. However it is arguably its ‘Live Dealer ‘offering that sets Grosvenor apart from the rest. They have clearly placed a lot of emphasis on this product, ensuring that the retail experience is accurately portrayed within the digital offering. GrosvenorCasinos.com is the only site to have 3 dedicated Live Casino tables, and the brand ensures that all dealers are trained to the strict standards of those in club. The software itself is provided by Evolution Gaming.
Welcome Bonus:
The welcome bonus for new customers is a 100% match on £20 first deposit. The matched bonus is credited as real funds, once the initial deposit of £20 has been wagered 5x. This means that the bonus is very accessible, and simple to understand. In addition, Grosvenor offers 50% cashback (up to £500) on net losses on the first 28 days play. Please be aware however, that new players need to specifically opt-into this promotion and Live Casino losses do not contribute.
Loyalty:
Grosvenor understands the importance of loyal customers, and places great emphasis in rewarding its loyal players with incentives and promotions to continue their play. In recent months, Grosvenor’s promotions have offered its players the chances to win brand new Mercedes cars, and the latest promotion sees them giveaway £50K in prises in a week. The site also offer a ‘Play Points’ loyalty scheme, rewarding customers for all transactions across the product range, both online and in club. Points can be redeemed for a range of gifts, bonuses and even food and beverage purchases in club. Grosvenor also has a VIP programme, known as the Grosvenor ‘Black Card’. VIP members will receive access to Black Card events, exclusive bonuses, personal account management and enhanced reward points earnings.
Banking:
Grosvenor provides players with all the major deposit and withdrawal options. The state-of-the-art cashier system offers complete security to the customer. Deposit and withdrawal methods include Visa Credit/Debit, MasterCard Credit/Debit, Lasercard, Maestro/Switch/Solo (mobile only), Skrill, Neteller, Ukash and Paypal.
Customer Support:
Customer service is provided from 8am – 11.59pm GMT every day via email, live chat and telephone. The customer service number is free to call from the UK – 0800 083 1990. All customer service representatives are trained to highest possible standards, so there is no problem that cannot be solved.
Verdict:
GrosvenorCasinos.com customer centric approach and experience shine through, and players are made to feel welcome to the site. There is a wide variety of games to play, with one of the leading Live Dealer experience online. Although the bonus is not large, it is easily obtainable.